Terms and conditions

GENERAL CONDITIONS OF SALE

Welcome to the terragrecia.it website, the official e-commerce of Terra Grecia Srl.
The products for sale on terragrecia.it are distributed by Terra Grecia Srl.

Trademarks, logos and other distinctive signs of various kinds present on the site belong to their respective owners.
The use of trademarks, logos and other distinctive signs including reproduction on other websites by unauthorized third parties is prohibited. The contents of the site (texts, graphics, images and animations) are protected by copyright; therefore, among other things, the reproduction of the images and their publication in any form without the written authorization of Terra Grecia Srl is prohibited.

The following applies to each purchase of goods through the site

Art. 1 – DEFINITIONS

1.1. “TERRA GRECIA” is Terra Grecia Srl, with headquarters in Via Augusto Murri 189C

40137 Bologna BO VAT IT04011681204.

1.2. “Site” is the website terragrecia.it, dedicated to the sale of Terra Grecia Srl products.

1.3. “Customer” is the subject (natural or legal person) who makes the purchase on the Site, accepting the general conditions of sale.

1.4. “Order” is the request form for the goods on sale, filled in by the Customer through the Site.

1.5. “Products” are the goods offered for sale on the Site, based on the general conditions of sale.

1.6. “Price” is the consideration for the sale of the goods only.

1.7. “Contract” is the distance contract which has as its object the sale of the products, based on the general conditions of sale.

1.8. “Parties” are TERRA GRECIA and the Customer.

Art. 2 – TECHNICAL METHODS FOR CONCLUDING THE CONTRACT

2.1. The products are offered for sale on the basis of the terms and conditions set out in the contract published on the site at the time of the order.
2.2. In order to proceed with a purchase, the Customer must follow the following procedures:

• I) select the product and press the “add to cart” button: at that point the summary of the main characteristics of the selected product will appear along with an indication of the total price due, including shipping costs (only excluding any customs duties, where due) and taxes;
• II) press the “proceed to checkout” button and fill in the request form (“Order”), indicating the chosen payment method; the Customer, before proceeding to the next phase, is required to verify the accuracy of the data entered, for the truthfulness of which he is responsible;
• III) read these general contract conditions by selecting the relative button and express acceptance of the same by clicking on the box next to the wording “I accept the terms and conditions of sale”;
• IV) press the “buy” button: the button will show, as required by law, that forwarding the order implies the obligation to pay for the goods you are about to purchase.

2.3. Following this, the Customer will receive an order confirmation in which the type of products ordered, the price of each of them, the delivery costs, the chosen payment method will be indicated and the existence of the right of withdrawal will be indicated. to the following art. 8, exercisable by recurring the related conditions.
2.4. The contract is understood to be concluded and binding for the parties when TERRA GRECIA sends the order confirmation to the customer by e-mail.
2.5. The contract will be archived with the Client having the right to view it by accessing his personal area or by contacting the Customer Care service.
2.6. The creation and supply of personalized products offered for sale through the site is subject to a specific request from the customer, to be formulated by following the instructions on the site itself. Advance payment is required for the purchase of these products and the right of withdrawal from the purchase contract is excluded.
2.7. In addition to Italian, the contract may be concluded in one of the following languages: English.

Art. 3 – DELIVERY TIMES AND METHODS

3.1. The delivery of the products to the shipping address indicated by the customer in the order is made by express courier.
3.2. Delivery times of the products: 48-72 hours for Italy (islands excluded), 96 hours for the Italian islands, after 48 hours from the date of receipt of the order and/or its payment to TERRA GRECIA. Times are indicative and not strictly binding for TERRA GRECIA. In any case, delivery will take place at the latest within thirty days from the date of conclusion of the contract.
3.3. In the event of non-delivery of the goods within the agreed term or within the term of thirty days, the Customer must invite TERRA GRECIA to make the delivery within an additional term appropriate to the circumstances and is entitled to terminate the contract only if the additional term so granted should expire without the goods having been delivered to him.
3.4. In the event of unavailability of one or more products, occurring after the order confirmation, TERRA GRECIA will notify the Customer via e-mail, except in any case proceeding with the shipment of the remaining products ordered by the Customer. In this case, the contract will remain valid only for the products actually shipped and the Customer will not be able to refuse partial delivery or payment for the goods actually delivered, nor will he have the right to obtain compensation or indemnity, but only to receive a refund of the price corresponding to the product or to unavailable products, where already paid.

Art. 4 – REGISTRATION

4.1. To purchase the products, it is not necessary to register in advance. The site user can still choose to register: registration is free, quick and does not involve any obligation to purchase. The Customer undertakes to communicate correct, truthful and complete data regarding: personal details, personal contact details, other information useful for fulfilling the order.
4.2. The customer is required to keep a copy of the purchase confirmation sent by terragreecia.it to the e-mail address indicated by the customer when registering on the site.

Art. 5 – PRICE, PAYMENT AND INVOICE

5.1. Prices are expressed in Euros (€) and include the Value Added Tax (VAT) in force for the respective product categories to which they belong.
5.2. The total price resulting at the end of the order is inclusive of shipping costs, but not of any customs duties and/or additional taxes on the sale, necessary for the importation of the goods into foreign territory. Any additional charges for customs clearance operations will be exclusively borne by the consignee of the shipment.5.3. Payment of the price must be made:

• – at the time of placing the order, by prepayment by credit card or PayPal
• – at the time of placing the order, through advance payment by bank transfer

5.4. The billing request must be made at the same time as the order.
Once the customer has received confirmation of the purchase, he must send an e-mail to Customer Service (info @ terragrecia.it) indicating:

• Order number
• Business name
• Billing address
• Tax Code and/or VAT number

In the case of telephone orders, the customer must communicate the invoice request and the relative data directly to the operator during the purchase.
The document will then be sent to the applicant in digital format by e-mail. Invoicing requests made in the days following the date of acceptance of the order will not be accepted.

Art. 6 – FORCE MAJEURE

6.1. In the event that the contract cannot be executed, not even in part, due to unavailability of the goods or other causes of force majeure, TERRA GRECIA will notify the Customer via email within thirty days from the day of transmission of the order and will be released from all its obligations, except for the reimbursement of any sums already paid by the latter.

Art. 7 – COPYRIGHT AND TRADEMARKS

7.1. The contract does not grant the Customer any right to trademarks, logos and other distinctive signs of various kinds present on the site, nor to the relative contents.

Art. 8 – RIGHT OF WITHDRAWAL

8.1. Based on the provisions of articles 52 et seq. legislative decree n. 21/2014, the Customer-consumer has the right to withdraw from the contract, without penalties and without the need to specify the reason, within and no later than fourteen days from receipt of the goods (or, in the case of multiple goods ordered through a single order and delivered separately, from the day on which the Customer or a third party designated by him, other than the carrier, acquires physical possession of the last good).
8.2. For the purposes of exercising the right of withdrawal, the Customer must, before the expiry of the term referred to in the previous point, inform TERRA GRECIA of his decision:
a) by sending written communication by e-mail ( info @ terragrecia.it).
8.3. In case of exercising the right of withdrawal, the Customer is required to return the goods received to TERRA GRECIA, sending them to its headquarters in Via Augusto Murri 189C

40137 Bologna BO without undue delay and in any case within fourteen days following the date on which he communicated his decision to withdraw from the contract; the term is considered respected if the Customer sends back the goods before the expiry of the fourteen-day period.
8.4. The direct cost of returning the goods is charged to the Customer, including any customs duties.8.5. The Customer is required to return the goods in an intact state of conservation and with the original labels not removed. The packaging of the products must be accurate, in order to safeguard the original wrappings from damage, affixing of writings or labels. The consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish their nature, characteristics and functioning.8.6. Where the right of withdrawal has been exercised in accordance with the aforementioned provisions, TERRA GRECIA will, within thirty days of receipt of the notice of withdrawal, return to the Customer all payments received, in relation to the order to which the withdrawal refers, using the same means of payment used by the Customer for the initial transaction where this does not involve costs for the Customer following the refund; however, pursuant to art. 56, paragraph III, legislative decree n. 21/2014, TERRA GRECIA has the right to withhold the refund until it has received the goods or until the Customer has demonstrated that he has sent the goods back, depending on which situation occurs first.
8.7. The right of withdrawal belongs only to natural persons who act for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (consumers). Therefore, retailers and companies, among others, are excluded from the right of withdrawal.
8.8. The right of withdrawal is also excluded, pursuant to art. 59 legislative decree n. 21/2014, in the case of supply of personalized goods (see previous art. 2.6.), as well as sealed goods that do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery. 8.9. No refunds are made for products at a discounted price.8.10. Damaged by the customer due to inexperience. For technical reasons, the color of the products displayed on the site may have slight differences from the real colour: this variation cannot be used as a reason for a refund.

Art. 9 – CUSTOMER’S RIGHTS IN THE EVENT OF NON-CONFORMITY OF THE PRODUCTS.

9.1. In the event that the customer recognizes a lack of conformity of the product, and is a consumer, the same has the right to request a refund. The termination of the contract / refund are also excluded in the event of minor conformity defects.
9.2 The Customer must immediately contact Customer Service by sending an email to info @ terragrecia.it.
9.3. Following the complaint, TERRA GRECIA will arrange for the collection of the product from the Customer within a reasonable time and, after verifying the existence of the discrepancy, the partial or full refund of the price; in any case, TERRA GRECIA has the right to propose alternative remedies available, such as, by way of example, the issue of a voucher of a value corresponding to the amount paid, to be used later by contacting Customer Service; in the event that the Customer accepts, TERRA GRECIA will carry out the specifically proposed remedial service.

Art. 10 – ERRORS AND LIMITATIONS OF LIABILITY

10.1. The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which therefore TERRA GRECIA cannot be held responsible, except in the case of willful misconduct or gross negligence. TERRA GRECIA reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice, without prejudice to the Customer’s rights under these Conditions Generali and the Consumer Code. Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or things, caused by non-acceptance or evasion, even partial , of an order. TERRA GRECIA promotes the responsible consumption of alcohol and excludes any responsibility against it, except for willful misconduct or gross negligence, in the case of purchases made by minors under 16 years of age. By purchasing any alcoholic product you declare to be of age as per art. 7 of Legislative Decree 158/2012. TERRA GRECIA assumes no responsibility for purchases made by minors under the age of 18 who have declared that they are of a different age.

Article 11 – COMPLAINTS

11.1. Any complaint must be forwarded to TERRA GRECIA by email at info @ terragrecia.it or by registered letter with return receipt to the following address: ca Terra Grecia Srl, Via Augusto Murri 189C 40137 Bologna BO P.IVA IT04011681204; which undertakes to respond to all requests received within a maximum of 7 working days.

Article 12 – PRIVACY

12.1. The data communicated by the Customer necessary for the execution of the contract are treated in accordance with the provisions of Legislative Decree 2003 n. 196 regarding the protection of personal data. For further information, the Customer can consult the Privacy section of this site.

Article 13 – COMMUNICATIONS

13.1. All communications between the parties must be made in writing and sent to the address of the other party indicated, for TERRA GRECIA, in the present contract conditions and, for the Customer, in the order sent by the same.
13.2. Communications sent to the e-mail address of the other party, as identified above, are also understood to be validly sent in writing.

Art. 14 – APPLICABLE LAW AND COMPETENT COURT

14.1. The parties, entering into the contract pursuant to the previous art. 2, agree that the same is governed by Italian law and subject to Italian jurisdiction, and that the application to it of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14.2. For any dispute concerning the validity, execution or interpretation of the contract and its effects, the Court of Bologna will have exclusive jurisdiction .